Operational impacts

Operational impact values

• Alternate service channel required
  57 incidents80 organizations
• Application unavailable
  32 incidents45 organizations
• Authentication disruption
  7 incidents7 organizations
• Backlog created
  12 incidents17 organizations
• Cloud service disruption
  8 incidents10 organizations
• Complete service outage
  30 incidents40 organizations
• Customer or public access restricted
  62 incidents80 organizations
• Database unavailable
  2 incidents2 organizations
• Degraded service
  12 incidents14 organizations
• Delayed opening or early closure
  1 incident1 organization
• Dispatch disruption
  1 incident1 organization
• Downstream organization impact
  21 incidents40 organizations
• Educational operations disrupted
  30 incidents35 organizations
• Email disruption
  25 incidents26 organizations
• Emergency communications disruption
  3 incidents4 organizations
• Event or activity cancellation
  17 incidents17 organizations
• Facility closure
  19 incidents19 organizations
• Government services disrupted
  60 incidents67 organizations
• Healthcare operations disrupted
  14 incidents16 organizations
• Intermittent service disruption
  5 incidents7 organizations
• Internal systems unavailable
  111 incidents134 organizations
• Internet access disruption
  26 incidents29 organizations
• Manual workaround required
  53 incidents65 organizations
• Manufacturing or production disruption
  7 incidents8 organizations
• Network outage
  66 incidents80 organizations
• No known operational impact
  4 incidents5 organizations
• Online portal unavailable
  36 incidents49 organizations
• Partial service outage
  72 incidents88 organizations
• Payment processing disruption
  30 incidents39 organizations
• Phone service disruption
  37 incidents51 organizations
• Public safety operations disrupted
  7 incidents13 organizations
• Records access disruption
  37 incidents41 organizations
• Records processing disruption
  25 incidents30 organizations
• Remote access disruption
  4 incidents6 organizations
• Retail operations disrupted
  3 incidents10 organizations
• Safety risk or operational hazard
  7 incidents8 organizations
• Scheduling disruption
  12 incidents24 organizations
• Service delay
  39 incidents45 organizations
• Staff sent home or placed on leave
  4 incidents4 organizations
• Staff unable to work normally
  37 incidents56 organizations
• Supply chain disruption
  4 incidents4 organizations
• Third-party service disruption
  16 incidents32 organizations
• Transaction processing disruption
  17 incidents29 organizations
• Transportation operations disrupted
  3 incidents4 organizations
• Unknown operational impact
  1 incident1 organization
• Utility operations disrupted
  10 incidents11 organizations
• Website unavailable
  13 incidents14 organizations