Operational impacts

Operational impact values

• Alternate service channel required
  28 incidents41 organizations
• Application unavailable
  16 incidents18 organizations
• Authentication disruption
  3 incidents3 organizations
• Backlog created
  9 incidents14 organizations
• Cloud service disruption
  3 incidents3 organizations
• Complete service outage
  13 incidents17 organizations
• Customer or public access restricted
  38 incidents49 organizations
• Degraded service
  4 incidents5 organizations
• Delayed opening or early closure
  1 incident1 organization
• Dispatch disruption
  1 incident1 organization
• Downstream organization impact
  9 incidents14 organizations
• Educational operations disrupted
  12 incidents16 organizations
• Email disruption
  11 incidents11 organizations
• Emergency communications disruption
  2 incidents2 organizations
• Event or activity cancellation
  7 incidents7 organizations
• Facility closure
  10 incidents10 organizations
• Government services disrupted
  26 incidents30 organizations
• Healthcare operations disrupted
  6 incidents7 organizations
• Intermittent service disruption
  2 incidents2 organizations
• Internal systems unavailable
  48 incidents61 organizations
• Internet access disruption
  12 incidents15 organizations
• Manual workaround required
  32 incidents34 organizations
• Manufacturing or production disruption
  5 incidents6 organizations
• Network outage
  32 incidents39 organizations
• No known operational impact
  2 incidents2 organizations
• Online portal unavailable
  18 incidents20 organizations
• Partial service outage
  32 incidents36 organizations
• Payment processing disruption
  14 incidents16 organizations
• Phone service disruption
  18 incidents26 organizations
• Public safety operations disrupted
  2 incidents2 organizations
• Records access disruption
  23 incidents25 organizations
• Records processing disruption
  13 incidents17 organizations
• Remote access disruption
  2 incidents2 organizations
• Retail operations disrupted
  1 incident8 organizations
• Safety risk or operational hazard
  4 incidents4 organizations
• Scheduling disruption
  4 incidents5 organizations
• Service delay
  21 incidents22 organizations
• Staff sent home or placed on leave
  1 incident1 organization
• Staff unable to work normally
  24 incidents39 organizations
• Supply chain disruption
  1 incident1 organization
• Third-party service disruption
  7 incidents10 organizations
• Transaction processing disruption
  9 incidents11 organizations
• Transportation operations disrupted
  2 incidents3 organizations
• Utility operations disrupted
  7 incidents7 organizations
• Website unavailable
  5 incidents6 organizations