Operational impacts

Operational impact values

• Alternate service channel required
  150 incidents243 organizations
• Application unavailable
  82 incidents121 organizations
• Authentication disruption
  19 incidents25 organizations
• Backlog created
  33 incidents40 organizations
• Cloud service disruption
  13 incidents23 organizations
• Complete service outage
  46 incidents87 organizations
• Customer or public access restricted
  107 incidents147 organizations
• Database unavailable
  5 incidents5 organizations
• Degraded service
  25 incidents29 organizations
• Delayed opening or early closure
  6 incidents7 organizations
• Dispatch disruption
  4 incidents4 organizations
• Downstream organization impact
  53 incidents155 organizations
• Educational operations disrupted
  89 incidents122 organizations
• Email disruption
  78 incidents93 organizations
• Emergency communications disruption
  5 incidents11 organizations
• Event or activity cancellation
  45 incidents57 organizations
• Facility closure
  62 incidents64 organizations
• Government services disrupted
  151 incidents179 organizations
• Healthcare operations disrupted
  45 incidents80 organizations
• Intermittent service disruption
  13 incidents20 organizations
• Internal systems unavailable
  304 incidents395 organizations
• Internet access disruption
  91 incidents102 organizations
• Manual workaround required
  151 incidents212 organizations
• Manufacturing or production disruption
  16 incidents21 organizations
• Network outage
  173 incidents226 organizations
• No known operational impact
  5 incidents6 organizations
• Online portal unavailable
  102 incidents174 organizations
• Partial service outage
  172 incidents219 organizations
• Payment processing disruption
  76 incidents132 organizations
• Phone service disruption
  133 incidents194 organizations
• Public safety operations disrupted
  15 incidents31 organizations
• Records access disruption
  116 incidents156 organizations
• Records processing disruption
  82 incidents101 organizations
• Remote access disruption
  12 incidents20 organizations
• Retail operations disrupted
  9 incidents24 organizations
• Safety risk or operational hazard
  14 incidents15 organizations
• Scheduling disruption
  40 incidents68 organizations
• Service delay
  125 incidents188 organizations
• Staff sent home or placed on leave
  9 incidents13 organizations
• Staff unable to work normally
  127 incidents174 organizations
• Supply chain disruption
  17 incidents32 organizations
• Third-party service disruption
  36 incidents121 organizations
• Transaction processing disruption
  45 incidents69 organizations
• Transportation operations disrupted
  8 incidents8 organizations
• Unknown operational impact
  2 incidents2 organizations
• Utility operations disrupted
  11 incidents12 organizations
• Website unavailable
  44 incidents65 organizations