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Ascension ransomware attack

Summary

Ascension Healthcare Network logo

A May 2024 ransomware attack interrupted Ascension’s clinical and administrative systems across its U.S. health network. Staff used downtime procedures, some ambulances were diverted and digital patient services were affected; electronic records returned in June while recovery and backlog work continued.

Key facts

Timeline

  • Incident start:
    ? Earliest known or assessed start of malicious activity or incident activity.
  • First public signal:
    ? Earliest public indication of an outage, disruption, closure or other observable incident impact. The signal does not need to mention cybersecurity.
  • First public cyber evidence:
    ? Earliest credible public information connecting the incident or disruption to malicious cyber activity.
  • Official cyber disclosure:
    ? First official acknowledgment by the affected organization or an authoritative public body that the incident was cyber-related.
  • Last impact seen:
    ? Latest public indication that disruption, degraded operations, recovery work or unresolved impact was still ongoing.

Primary victim organization

Impacted location

Critical infrastructure sector

Incident characteristics

Assessments

Attack mechanisms

  • Ransomware

    Malware that encrypts systems or data, typically accompanied by a ransom demand.

Data impacts

  • Data theft or exfiltration

    Data was copied, transferred, downloaded, or otherwise removed from the affected environment by an unauthorized party.

  • Data unavailable

    Authorized users could not access required data because of the incident, even when the data was not encrypted, deleted, or destroyed.

Operational impacts

  • Phone service disruption

    Telephone, voice-over-IP, call-center, or related voice communication services were unavailable or materially impaired.

  • Online portal unavailable

    A public, customer, employee, student, patient, vendor, or partner portal was unavailable or materially impaired.

  • Internal systems unavailable

    Internal business, administrative, operational, or staff-facing systems were unavailable.

  • Payment processing disruption

    The organization could not process, receive, issue, reconcile, or record payments normally.

  • Records access disruption

    Staff, customers, patients, students, residents, or other users could not access records or case information normally.

  • Records processing disruption

    The organization could not create, update, search, file, approve, transmit, or otherwise process records normally.

  • Scheduling disruption

    Appointment, booking, reservation, dispatch, staffing, or other scheduling functions were unavailable or impaired.

  • Healthcare operations disrupted

    Clinical, diagnostic, pharmacy, patient-care, medical-record, or other healthcare operations were materially affected.

  • Service delay

    Services continued but with longer processing, response, delivery, or completion times.

  • Backlog created

    The disruption caused an accumulation of unprocessed requests, cases, orders, records, appointments, or other work.

  • Manual workaround required

    Staff or users had to rely on paper, telephone, in-person, offline, or other manual processes.

  • Alternate service channel required

    The organization redirected users to a different website, office, telephone number, email address, provider, or service channel.

  • Third-party service disruption

    The incident materially affected services delivered by or through a vendor, managed service provider, contractor, partner, or other third party.

  • Downstream organization impact

    The incident caused operational effects at customers, affiliates, subsidiaries, partners, tenants, or other dependent organizations.

Extortion indicators

  • Unknown extortion indicators

    The incident may involve extortion, but available evidence does not establish which extortion indicators were present.

Incident narrative

Ascension publicly acknowledged cyber activity and interrupted clinical operations on May 8, 2024, according to contemporary reporting reproducing its statement. A surviving provider announcement dated May 9 confirms the system interruption and clinical effects. The health system engaged Mandiant, notified authorities and asked business partners to suspend connections while it investigated.

Analyst assessment

The incident involved ransomware and substantial disruption across a multistate health network. The victim notice filed with Washington’s attorney general reports copying of files on May 7 and 8; those findings distinguish known earlier activity from detection and public disclosure. Copied files and unavailable clinical records are separate data impacts. In its June 12 update, reported by BleepingComputer, Ascension said a worker accidentally downloaded a malicious file believed to be legitimate. That account does not establish a phishing delivery channel or malicious insider.

Operational significance

Healthcare Dive’s provider-update tracker documents electronic-record and patient-portal outages, pharmacy disruption, manual procedures and ambulance diversions in some markets. Effects varied by facility and region. The network’s presence in a state does not establish that every care site experienced every listed consequence.

Ascension reported networkwide EHR restoration in mid-June. The tracker records a June 14 restoration announcement and a June 20 note that systems were back online, while identifying a backlog of information collected during downtime. Clinical access returning did not immediately clear every administrative effect.

Partners also changed their workflows. A May 9 Alverno Laboratories notice says it disconnected applications, required physical laboratory orders and returned results by fax or an office printer. Alverno reported normal turnaround under that backup process and no indication its own systems were compromised. R1 RCM’s regulatory filing describes disconnection, manual revenue-cycle delivery and subsequent reconnection after security review; R1 reported no evidence its systems or data were compromised.

Confidence and uncertainty

Cyber involvement and clinical disruption are established by the provider’s contemporaneous acknowledgment. Ransomware and file copying are confirmed in the victim’s filed notice. A February 2025 supplement says its affected-data analysis and notification mailing were complete; that is a privacy-response milestone, rather than a clinical restoration date. The historical incident remains presumed resolved, without one verified date when all effects ended.

December reporting and Ascension’s subsequent financial report describe continued revenue-cycle recovery. The financial report discusses combined effects of the May attack and February’s separate clearinghouse incident; its financial totals cannot all be assigned to this attack. Later notification and investigation milestones do not establish continued clinical downtime.

Analytic gaps

The complete facility-level timeline, initial entry date, precise delivery mechanism, exact end of operational recovery and incident-specific final cost remain unresolved. Health-ISAC’s 2025 threat report attributes the attack to Black Basta and says the association assisted Ascension. Its published account does not provide the underlying forensic evidence or establish a public actor claim, ransom demand or payment.

Organizations involved

Impacted location

  • St. Louis, Missouri

    Preserve the existing geographic anchor for the affected organization. This site link does not establish that every facility in the municipality experienced the same outage.

Sources

Ascension looking into cybersecurity event with its systems

Ascension acknowledged cyber activity and interrupted clinical operations on May 8, with Mandiant assisting and partners advised to disconnect.

Network Interruption Update

The provider confirms May 8 detection, system interruptions, clinical disruption and an investigation with outside assistance.

The state-by-state impact of Ascension's cyberattack

Ascension’s June electronic-record restoration left downtime information awaiting upload; pharmacy and clinical effects varied by region.

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