-
Partial service outage
A service, system, platform, or operational capability remained available only in part or with significant limitations.
-
Network outage
Internal or external network connectivity was unavailable or materially impaired.
-
Internet access disruption
The organization lost or materially restricted internet connectivity.
-
Email disruption
Email sending, receiving, access, or related messaging functions were unavailable or materially impaired.
-
Phone service disruption
Telephone, voice-over-IP, call-center, or related voice communication services were unavailable or materially impaired.
-
Online portal unavailable
A public, customer, employee, student, patient, vendor, or partner portal was unavailable or materially impaired.
-
Internal systems unavailable
Internal business, administrative, operational, or staff-facing systems were unavailable.
-
Records access disruption
Staff, customers, patients, students, residents, or other users could not access records or case information normally.
-
Records processing disruption
The organization could not create, update, search, file, approve, transmit, or otherwise process records normally.
-
Educational operations disrupted
Instruction, student services, school administration, learning platforms, transportation, or other educational operations were materially affected.
-
Service delay
Services continued but with longer processing, response, delivery, or completion times.
-
Alternate service channel required
The organization redirected users to a different website, office, telephone number, email address, provider, or service channel.
-
Staff unable to work normally
Employees or contractors were unable to perform normal duties because systems, data, facilities, or communications were unavailable.
-
Customer or public access restricted
Customers, residents, patients, students, vendors, or members of the public faced access restrictions or could not use services normally.