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Florida health department cyberattack delays birth and death records

Summary

Florida Department of Health logo

A June 2024 cyberattack disrupted Florida’s online vital-records systems, forcing manual death-certificate processing and delaying funeral and family administrative needs. The department later confirmed unauthorized access and data transfer. Recovery was still incomplete in July reporting; the exact end date is unverified.

Key facts

Timeline

  • Incident start:
    ? Earliest known or assessed start of malicious activity or incident activity.
  • First public signal:
    ? Earliest public indication of an outage, disruption, closure or other observable incident impact. The signal does not need to mention cybersecurity.
  • First public cyber evidence:
    ? Earliest credible public information connecting the incident or disruption to malicious cyber activity.
  • Official cyber disclosure:
    ? First official acknowledgment by the affected organization or an authoritative public body that the incident was cyber-related.
  • Last impact seen:
    ? Latest public indication that disruption, degraded operations, recovery work or unresolved impact was still ongoing.

Primary victim organization

Organization types

Incident characteristics

Assessments

Attack mechanisms

  • Ransomware

    Malware that encrypts systems or data, typically accompanied by a ransom demand.

  • Unauthorized access

    Unauthorized access to systems, accounts, networks, or data.

Data impacts

  • Data theft or exfiltration

    Data was copied, transferred, downloaded, or otherwise removed from the affected environment by an unauthorized party.

  • Data unavailable

    Authorized users could not access required data because of the incident, even when the data was not encrypted, deleted, or destroyed.

Operational impacts

  • Partial service outage

    A service, system, platform, or operational capability remained available only in part or with significant limitations.

  • Online portal unavailable

    A public, customer, employee, student, patient, vendor, or partner portal was unavailable or materially impaired.

  • Application unavailable

    A specific application or software platform became unavailable or unusable.

  • Records access disruption

    Staff, customers, patients, students, residents, or other users could not access records or case information normally.

  • Records processing disruption

    The organization could not create, update, search, file, approve, transmit, or otherwise process records normally.

  • Government services disrupted

    Public administrative, licensing, permitting, court, tax, records, benefits, or other government services were materially affected.

  • Service delay

    Services continued but with longer processing, response, delivery, or completion times.

  • Backlog created

    The disruption caused an accumulation of unprocessed requests, cases, orders, records, appointments, or other work.

  • Manual workaround required

    Staff or users had to rely on paper, telephone, in-person, offline, or other manual processes.

  • Alternate service channel required

    The organization redirected users to a different website, office, telephone number, email address, provider, or service channel.

  • Staff unable to work normally

    Employees or contractors were unable to perform normal duties because systems, data, facilities, or communications were unavailable.

  • Customer or public access restricted

    Customers, residents, patients, students, vendors, or members of the public faced access restrictions or could not use services normally.

  • Downstream organization impact

    The incident caused operational effects at customers, affiliates, subsidiaries, partners, tenants, or other dependent organizations.

Extortion indicators

  • Leak-site listing

    The victim was listed on a threat actor or ransomware data-leak site as an alleged target or nonpaying victim.

Incident narrative

Analyst assessment

A cyberattack disrupted the Florida Department of Health’s online Vital Statistics system in late June 2024, affecting birth- and death-certificate workflows statewide. The department’s August 21 public notice confirmed June 26 unauthorized activity, network access and data transfer from a limited part of its environment. It described shutting down affected networks and isolating compromised servers.

WFSU’s reporting carried by WUSF said the department confirmed ransomware involving the Vital Statistics system. Cyber involvement and disruption are confirmed. The department’s formal notice did not name the responsible operator or establish the initial access method or encryption details.

Operational significance

Local 10’s July 3 report described an inaccessible system since the preceding Thursday, June 27. The agency acknowledged outages following a potential cyber incident and said most department services remained operational. This was a major vital-records disruption rather than a shutdown of every Florida health service.

Funeral homes lost the electronic workflow linking providers, health officials and certificate issuance. Staff had to obtain signatures in person and submit paperwork manually. Delayed death certificates complicated funeral arrangements, cremations and families’ insurance, estate and financial matters. Those effects do not establish a cyberattack on the funeral homes themselves.

A July 11 practitioner memorandum reproduced by the Florida Medical Association said the electronic death-registration system remained down, requested prompt handwritten signatures and described funeral-home backlogs. The memo’s discussion of paperwork requirements explains the operational consequences; it is distinct from evidence that all services stopped.

In WWSB’s report published July 20, Gendron Funeral & Cremation Services still described the registry as unavailable and staff spending extended hours seeking signatures. Some families had completed the process after weeks of delay. Completion of individual certificates did not demonstrate restoration of the statewide electronic system.

June 26 is the department’s confirmed activity and discovery date; June 27 is the visible outage onset reported by Local 10. A native claim record was discovered July 2, while the department’s first verified media acknowledgment in the reviewed original reporting was July 3. The August notice concerns later notification and data findings, not a new outage.

The incident is presumed resolved based on its historical age and the absence of later concrete impairment in the reviewed evidence. July 20 reporting establishes continuing impairment at that point, without an exact interview time. No exact full-restoration date is established.

Confidence and uncertainty

The August notice confirmed unauthorized access to personal and protected health information and transfer of data. The potential information varied by individual and included identity, financial, insurance and medical categories. The department sent individualized letters and offered identity-protection services. Early statements that compromise had not yet been established do not supersede these later findings.

The HHS Office for Civil Rights breach database lists 729,699 people affected in a report submitted Aug. 23, 2024. Its description identifies personal and health information and says the department notified affected individuals and added safeguards. The submission date does not establish when services were restored.

An existing ransomware.live record names floridahealth.gov in a RansomHub claim. The service recorded discovery July 2, 2024; that is not a verified original posting or intrusion date. The claim remains separate from the department’s confirmed data transfer. News4JAX’s July 10 report repeated the gang’s allegation that data had been released after a payment deadline; that report does not independently verify the dataset or payment.

Analytic gaps

The initial access method, encryption details and exact restoration date remain unverified. The primary notice does not verify a particular leak-site dataset, its volume, a ransom amount, payment or operator responsibility.

Threat actor and claim

Listed as: floridahealth.govSource: ransomware.liveDiscovered:

Claim details

Ransomware.live lists floridahealth.gov in a RansomHub claim. Its native record was discovered July 2, 2024, at 06:18:53.747272 UTC, or 2:18:53 a.m. Eastern. The native attack date and description are null. Discovery is not a verified original leak-site publication or intrusion date. The department separately confirmed unauthorized access and data transfer, but its formal notice did not identify RansomHub. The original leak-site post, existing screenshot and alleged dataset contents or volume were not independently verified in this pass; the claim does not establish operator responsibility, public file release, a ransom amount or payment. News4JAX’s original July 10 report repeated the gang’s claim that it had released data after a payment deadline. That is reporting of an allegation, not independent verification of a published dataset or evidence that the department paid.

Screenshot documenting RansomHub claim

Organizations involved

Impacted locations

  • Duval County, Florida

    Duval County contains the state department’s Jacksonville vital-records bureau. This physical location does not establish a separate intrusion into Duval County government or a general countywide outage.

  • Florida

    The affected department administers vital-records workflows statewide. Unavailable electronic registration required manual processes in multiple parts of Florida. The state overlay represents the agency’s governmental remit, not proof that all health services or every location were unavailable.

  • Jacksonville, Florida

    Jacksonville contains the department’s Bureau of Vital Statistics office at 1217 North Pearl Street. Electronic vital-records workflows were disrupted; a building closure or the location of compromised servers is not established.

  • Leon County, Florida

    Leon County contains the affected department’s Tallahassee central-office address at 4052 Bald Cypress Way. This site-level anchor does not imply a countywide outage, a separate county-government intrusion or a confirmed server location.

  • Tallahassee, Florida

    Tallahassee is the physical central-office anchor for the affected state department at 4052 Bald Cypress Way. This relationship does not identify compromised servers or establish that the office building closed.

Sources

Cyberattack on Florida Department of Health Disrupts Funeral Services Statewide

We reported that the cyberattack interrupted electronic vital-records processing and forced funeral homes to use manual paperwork, delaying death certificates and funeral arrangements.

Birth, death certificates affected by Florida health system outage

Early statewide reporting on the Vital Statistics outage, including impacts to birth and death certificate workflows and operational workarounds.

Floridians scrambling after state system for birth, death certificates crashes

Includes an on-the-record Florida DOH statement describing outages following a “potential cyber incident,” and describes direct operational impacts on vital records processing.

Ransomware Attack Hits Florida Department of Health

Trade-press synthesis of the incident’s operational impact and contemporaneous reporting about alleged ransomware involvement, including disruptions to issuing vital records.

A cyberattack at the Florida Department of Health creates problems for funeral homes

Public radio reporting describing the operational impacts on funeral homes and vital-records workflows, including delays tied to the outage.

Electronic death registry remains down almost 4 weeks later

Strong evidence point for continued operational disruption: the article states the electronic death registry remained down nearly four weeks later and cites ongoing difficulty obtaining signed death certificates.

Health department now notifying Floridians whose information was stolen, leaked

Coverage tied to the Aug. 21, 2024 notification period, summarizing the department’s breach notice and describing categories of potentially exposed information and broader context.

Public Notice: Florida Department of Health

Florida DOH states it discovered a network security breach on June 26, 2024, and published a public notice on Aug. 21, 2024 describing unauthorized access, data transfer, and response actions including notifying FDLE and offering Kroll monitoring.

About the Florida Department of Health

The department describes its statewide public health responsibilities, State Surgeon General leadership and network of 67 county health departments.

Electronic Death Registration System memorandum

A memorandum issued July 11 said electronic death registration was unavailable and requested prompt handwritten signatures to address funeral-home backlogs.

Florida certificates and records

The department identifies its Bureau of Vital Statistics as the issuer of Florida birth, death, marriage and divorce certificates.

Florida Department of Health public records contacts

The department lists its Public Records Coordinator at 4052 Bald Cypress Way in Tallahassee.

floridahealth.gov RansomHub claim record

A RansomHub lead lists floridahealth.gov. The service recorded discovery July 2, 2024, without an attack date or description.

Florida Department of Health — HHS OCR breach report

The federal breach database lists 729,699 people affected in a Florida Department of Health hacking incident reported Aug. 23, 2024. Its description identifies affected personal and health information, notifications and additional safeguards.

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