Mentor, Ohio, is restoring city computer systems after a cyberattack that briefly disrupted phone lines; 911 and non-emergency dispatch remained fully operational and most services are now back, officials said Friday.
The city said it took hosted servers offline as a precaution while it restores integrated systems. There is no indication that private information has been compromised or released, according to an official statement reported by local outlets.
General service phone lines were initially affected but have been largely restored. Lines for general administrative calls to the Mentor Police Department and Mentor Municipal Court are expected to be back in service by the start of business Monday, Oct. 27. The city’s 911 and non-emergency dispatch line were not affected.
Essential services are continuing without interruption, though residents may see delays for some requests and occasional unavailability of certain online services during restoration, the city said. An alert on the city website also noted that dispatch lines remain in service and asked residents not to call 911 except for emergencies.
Officials said they will provide updates if services change. Residents unable to reach a department are encouraged to use the main number for that department or email for assistance.
