Cyberattack Cripples Erie Insurance Services

Erie Insurance and its parent company, Erie Indemnity Company, confirmed a cyberattack disrupted business operations and digital services starting Saturday, June 7, in Erie, Pennsylvania. In a June 11 filing with the U.S. Securities and Exchange Commission, the company reported detecting “unusual network activity,” prompting the shutdown of systems, including customer portals and claims services. The company immediately activated its incident response protocol and is working with law enforcement and cybersecurity experts to assess the breach’s scope and secure systems.

Since the initial detection, customers have faced widespread service outages, including the inability to file claims or access policy documents online. Erie Insurance has emphasized that it will not contact customers for payment during the disruption and advised against clicking suspicious links or sharing personal information. To assist customers, the insurer has rerouted claims through its local agent network and customer support phone lines while restoration efforts continue.

The nature of the cyberattack has not been fully disclosed, and no information has been shared about whether ransomware or data theft is involved. Erie Insurance, which serves over 6 million policyholders nationwide, said the full impact remains under investigation. As the company coordinates with forensic specialists, recovery timelines remain uncertain. This incident underscores the increasing vulnerability of the insurance sector to disruptive cyber threats.