Franklin Mint Federal Credit Union said Tuesday that a domain problem was disrupting its website and digital banking access, leaving members unable to connect through its usual online channels.
The credit union, based in Chadds Ford, Pennsylvania, said all systems were online and transactions were processing despite the access problems. Members could use branches and ATMs or contact its virtual assistant and service center.
FMFCU also said the disruption prevented it from sending members email or text messages. It said it would post updates on Facebook.
The disruption began Monday and continued Tuesday, when 6abc Philadelphia reported that the credit union’s website and mobile app remained unavailable, preventing customers from reaching their accounts through normal digital channels.
FMFCU described the problem as technical issues affecting its main domain and digital banking connectivity. Although branches remained available, the credit union did not say whether communications systems used at its branches were affected. It did not describe the event as a cyberattack or security incident.
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Public Interest Registry records show fmfcu.org was transferred to another registrar Monday. By Tuesday, the domain was redirecting to a GoDaddy page offering it for sale. The records do not identify who authorized the transfer, why it occurred or whether it was malicious.
FMFCU began in 1970 as a credit union for employees of The Franklin Mint collectibles company. It has since grown to 164,381 members and $2.25 billion in assets as of March 31, according to federal credit union call-report data.
Earlier this month, New York’s Sawyer Savings Bank closed all four branches after a network disruption that it said was likely tied to a data security incident involving a vendor vulnerability. Unlike FMFCU, Sawyer said its ATMs and online and mobile banking remained available while its branches were closed.
FMFCU had not announced a restoration time Tuesday. The credit union said it would email members after service returned.
