The District of Columbia Housing Authority said Monday that a cybersecurity incident disrupted access to its website and email, though offices remained open and customer service was available by phone.
The authority provides public housing and voucher services in Washington, making the outage a potential disruption for residents, landlords and applicants who rely on online systems or staff access to records.
DCHA said in a social media notice that it was “experiencing a system disruption due to a cybersecurity incident” and directed customers to contact its customer service center by phone. The agency’s website was inaccessible Monday afternoon when reviewed.
7News reported that an email alert from D.C. Council member Robert White’s office said DCHA staff did not have access to files and that constituents might not have access to the website Monday. The email also said White’s office could not handle constituent requests until further notice while DCHA worked to resolve the issue.
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The station reported that White’s office confirmed the housing authority was hit by a cyberattack. DCHA had not publicly confirmed whether ransomware was involved or whether a ransom demand was made. DysruptionHub found no public claims of responsibility as of publication.
DCHA and White’s office did not immediately respond to requests for more information Monday afternoon. DCHA had not announced a restoration timeline or said whether law enforcement, outside cybersecurity specialists or District technology officials were assisting with the response. The agency also had not said whether any personal information was accessed.
