CUSI Payment Portal Security Incident
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CUSI utility payment services were disrupted in October 2026, affecting online accounts, bill payments, Quick Pay and telephone payments at multiple customers. Hopedale, Culleoka and Kempner reported recovery Oct. 13–15; Penrose reported its portal restored Oct. 20 and asked customers to check payment records for possible discrepancies. The full customer scope and vendor-wide recovery date remain unestablished. Kempner attributed its disruption to a third-party processor security incident; the compromised component, ransomware involvement and data impact remain unknown.
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