CUSI Payment Portal Security Incident
Continental Utility Solutions, Inc. · Jonesboro, Arkansas
Summary
CUSI utility payment services were disrupted in October 2026, affecting online accounts, bills, QuickPay and phone payments. CUSI acknowledged a cybersecurity investigation Oct. 12 and reported all listed product and service issues resolved Oct. 20, after staggered customer recovery. Penrose asked customers to check payment records for possible discrepancies. Full customer scope, root cause, ransomware and data impact remain unresolved.
Key facts
- Added to watchlist
- Oct 15, 2026
- Incident start
- Oct 10, 2026
- Incident end
- Not yet known
- Left watchlist
- Oct 20, 2026
- Organizations · registry
- Continental Utility Solutions, Inc., Culleoka Water Supply Corporation, Kempner Water Supply Corporation, McCoy Water Supply Corporation, Penrose Water District, Pleasant Valley Mutual Water Company, Tangipahoa Water District, Village of Hopedale
- Impacted locations · registry
- Jonesboro, Arkansas, Camarillo, California, Pleasant Valley Mutual Water Company service area, California, Fremont County, Colorado, Penrose Water District service area, Colorado, Hopedale, Illinois, Hopedale, Illinois, Hammond, Louisiana, Tangipahoa Water District service area, Louisiana, Kempner Water Supply Corporation service area, Texas, Kempner, Texas, McCoy Water Supply Corporation service area, Texas, Pleasanton, Texas, Princeton, Texas
Watchlist history
- Added to watchlist
- Left watchlist
timed out
Related registry record
Reporting sources
- DysruptionHub coverage Suspected cyber incident at CUSI disrupts utility bill payments